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Job Requirements of Customer Relations Support Specialist II:
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Employment Type:
Full-Time
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Experience:
Not Specified
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Education:
Not Specified
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Travel:
Not Specified
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Manage Others:
Not Specified
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Location:
Fort Worth, TX (Hybrid)
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Customer Relations Support Specialist II
Company: Colonial Savings
Job Title: Customer Relations Support Specialist II
City: Fort Worth State: Texas
Customer Relations Support Specialist II
Job Description
The Customer Relations Support Specialist II (Mortgage Servicing) will track, research, and respond to customer requests primarily through written correspondence and at times though outbound calls resulting in customer resolution and satisfaction.
Responsibilities Include:
- Work effectively and efficiently with customers who have varying degrees of product and technical proficiency
- Provides customer support to customers mainly through written correspondence and phone, when necessary
- Handles and resolves customer inquiries/concerns
- Respond to all customers within assigned service levels and take ownership of resolving customer issues
- Consults with Customer Service Representatives on non-complex issues to learn through experience
- Provide guidance and mentoring to less experienced customer service associates within department
- Assist management with special projects as needed
- Other duties as assigned
Job Requirements
- 2+ years of Customer Service experience
- 2+ years of Mortgage Servicing experience
- Excellent communications and interpersonal skills
- Proficient in Microsoft Office
- Excellent problem solving skills
- Provide quality interactions with internal and external sources
- Excellent customer service
- Good organizational skills
- Solid analytical skills
- Execute and prioritize multiple tasks
This position offers a full range of benefits including Health, Dental, and 401k.
Equal Opportunity Employer
M/F/Disability/Vet.
Founded in 1952 as Fort Worth Mortgage Corporation, today Colonial is a national, multi-service financial institution headquartered in Fort Worth, Texas. A federally chartered thrift, Colonial is one of the largest servicers of residential mortgage loans in the United States, with a servicing portfolio of $20 Billion. Colonial operates a network of six consumer/commercial banks located throughout North Central Texas.
Member FDIC | Equal Housing Lender | NMLS ID 401285