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Job Requirements of Insurance Specialist (Mortgage Servicing):
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Employment Type:
Full-Time
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Location:
USA (Remote)
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Insurance Specialist (Mortgage Servicing)
Company: Colonial Savings
Job Title: Insurance Specialist (Mortgage Servicing)
City: Fort Worth State: Texas
Insurance Specialist (Mortgage Servicing)
Job Description
The Insurance Specialist is responsible for accurately maintaining of customer escrow/tax impound accounts while complying with state, regulatory, county, investor and company guidelines.
Responsibilities Include:
- Process and research insurance exceptions including lender placed coverage, insurance disbursements, cancellations, insufficient coverage and exception research
- Answer incoming phone calls and make outbound calls
- Board insurance records at time of boarding and verify payment
- Maintain good working relationships with insurance vendors
- Pay insurance bills at policy renewal and update system as changes to the policy occur
- Obtain and pay lender placed insurance as necessary
- Research and deposit insurance refunds and update account
- Resolve escalated customer escrow/impound inquires and concerns regarding property insurance coverage
- Issue letters to agents/insurance companies and customers regarding insurance coverage
- Order reports and monitor EDI bill files and issue mass payments
- Reconcile and audit accounts as necessary
- Escalate to management any deficiencies, problems or concerns that might be a potential risk
- Other duties as assigned
Job Requirements
- 1+ years of experience with residential mortgage insurance and escrow
- Strong understanding of PMI, FHA and HUD MI
- MSP (mortgage servicing system) experience preferred
- Excellent customer service skills
- Proficient computer skills, including Word and Excel
- Strong analytical and organizational skills
- High degree of accuracy with rigorous attention to detail
- Data entry and 10 key
- Ability to work in a fast paced changing environment
- Must be able to work effectively and efficiently under pressure
This position offers a full range of benefits including Health, Dental, and 401k.
Equal Opportunity Employer
M/F/Disability/Vet.
Founded in 1952 as Fort Worth Mortgage Corporation, today Colonial is a national, multi-service financial institution headquartered in Fort Worth, Texas. A federally chartered thrift, Colonial is one of the largest servicers of residential mortgage loans in the United States, with a servicing portfolio of $20 Billion. Colonial operates a network of six consumer/commercial banks located throughout North Central Texas.
Member FDIC | Equal Housing Lender | NMLS ID 401285