Insurance Specialist (Mortgage Servicing)

Company: Colonial Savings

Job Title: Insurance Specialist (Mortgage Servicing)

City: Fort Worth State: Texas

Insurance Specialist (Mortgage Servicing)

Job Description

The Insurance Specialist is responsible for accurately maintaining of customer escrow/tax impound accounts while complying with state, regulatory, county, investor and company guidelines.

Responsibilities Include:

• Process and research insurance exceptions including lender placed coverage, insurance disbursements, cancellations, insufficient coverage and exception research
• Answer incoming phone calls and make outbound calls
• Board insurance records at time of boarding and verify payment
• Maintain good working relationships with insurance vendors
• Pay insurance bills at policy renewal and update system as changes to the policy occur
• Obtain and pay lender placed insurance as necessary
• Research and deposit insurance refunds and update account
• Resolve escalated customer escrow/impound inquires and concerns regarding property insurance coverage
• Issue letters to agents/insurance companies and customers regarding insurance coverage
• Order reports and monitor EDI bill files and issue mass payments
• Reconcile and audit accounts as necessary
• Escalate to management any deficiencies, problems or concerns that might be a potential risk
• Other duties as assigned

Job Requirements

• 1+ years of experience with residential mortgage insurance and escrow
• Strong understanding of PMI, FHA and HUD MI
• MSP (mortgage servicing system) experience preferred
• Excellent customer service skills
• Proficient computer skills, including Word and Excel
• Strong analytical and organizational skills
• High degree of accuracy with rigorous attention to detail
• Data entry and 10 key
• Ability to work in a fast paced changing environment
• Must be able to work effectively and efficiently under pressure

This position offers a full range of benefits including Health, Dental, and 401k.

Equal Opportunity Employer

M/F/Disability/Vet.

Founded in 1952 as Fort Worth Mortgage Corporation, today Colonial is a national, multi-service financial institution headquartered in Fort Worth, Texas. A federally chartered thrift, Colonial is one of the largest servicers of residential mortgage loans in the United States, with a servicing portfolio of $20 Billion. Colonial operates a network of six consumer/commercial banks located throughout North Central Texas.

Member FDIC | Equal Housing Lender | NMLS ID 401285