Customer Relations Mail Clerk

Company: Colonial Savings

Job Title: Customer Relations Mail Clerk

City: Fort Worth State: Texas

Customer Relations Mail Clerk

Job Description

The Customer Relations Mail Clerk will be responsible for the processing and delivery of inbound and outbound mail within Mortgage Servicing.

Responsibilities include:

• Receive incoming mail including USPS, FedEx, UPS, etc.
• Sort incoming mail
• Identify mail to corresponding loan number in servicing system
• Scans, uploads, and distributes mail through internal program directly to individuals or departments as addressed
• Identifies documents received and forwards to proper departments
• Separate mail and deliver to appropriate staff within Mortgage Servicing
• Maintain highest levels of customer care while demonstrating a friendly and cooperative attitude
• Report any issues related to mail or scanning to management
• Participate in special projects and other duties as assigned

Job Requirements

• 1+ years of Mail Room experience
• Familiarity with Mortgage Servicing documents
• MSP (mortgage servicing system) experience preferred
• Data entry and 10 key
• Customer service oriented
• Strong communications skills
• Filing and researching skills
• Strong attention to detail
• Proficient computer skills
• Ability to work at a fast pace and maintain accuracy

This position offers a full range of benefits including Health, Dental, and 401k.

Equal Opportunity Employer

M/F/Disability/Vet.

Founded in 1952 as Fort Worth Mortgage Corporation, today Colonial is a national, multi-service financial institution headquartered in Fort Worth, Texas. A federally chartered thrift, Colonial is one of the largest servicers of residential mortgage loans in the United States, with a servicing portfolio of $20 Billion. Colonial operates a network of six consumer/commercial banks located throughout North Central Texas.

Member FDIC | Equal Housing Lender | NMLS ID 401285