Customer Relations Support Specialist II (Mortgage Servicing)

Company: Colonial Savings

Job Title: Customer Relations Support Specialist II (Mortgage Servicing)

City: Fort Worth State: Texas

Customer Relations Support Specialist II (Mortgage Servicing)

Job Description

The Customer Relations Support Specialist II will track, research, and respond to customer requests primarily through written correspondence and at times though outbound calls resulting in customer resolution and satisfaction.

Responsibilities Include:

• Work effectively and efficiently with customers who have varying degrees of product and technical proficiency
• Provides customer support to customers mainly through written correspondence and phone, when necessary
• Handles and resolves customer inquiries/concerns
• Respond to all customers within assigned service levels and take ownership of resolving customer issues
• Consults with Customer Service Representatives on non-complex issues to learn through experience
• Provide guidance and mentoring to less experienced customer service associates within department
• Assist management with special projects as needed
• Other duties as assigned

Job Requirements

• 2+ years of Customer Service experience
• 2+ years of Mortgage Servicing experience
• Knowledge of Escrow and Assumption processes required
• Experience working in MSP preferred
• Excellent communications and interpersonal skills
• Proficient in Microsoft Office
• Excellent problem solving skills
• Provide quality interactions with internal and external sources
• Strong analytical and organizational skills
• Ability to prioritize multiple tasks

This position offers a full range of benefits including Health, Dental, and 401k.

Equal Opportunity Employer

M/F/Disability/Vet.

Founded in 1952 as Fort Worth Mortgage Corporation, today Colonial is a national, multi-service financial institution headquartered in Fort Worth, Texas. A federally chartered thrift, Colonial is one of the largest servicers of residential mortgage loans in the United States, with a servicing portfolio of $20 Billion. Colonial operates a network of six consumer/commercial banks located throughout North Central Texas.

Member FDIC | Equal Housing Lender | NMLS ID 401285