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Agency Investor Relations Specialist in Fort Worth, TX at Colonial Savings

Date Posted: 5/14/2018

Job Snapshot

Job Description

Company:  Colonial Savings

Job Title: Agency Investor Relations Specialist  

City: Fort Worth State: Texas        

 


Agency Investor Relations Specialist


 

Job Description

The Agency Investor Relations Specialist will serve as the primary point of contact for all GSE investors, managing the overall servicing relationship by taking sole ownership/management of agency investor clients while addressing their needs, identifying service trends, issues and training opportunities. In addition, they will be required to handle escalated matters, coordinate GSE investor audits, and ensure overall client satisfaction while partnering with the internal business units, when necessary for resolution

Responsibilities:

  • Acts as a front line point of contact for all communication with Agency Investor Clients (Fannie Mae, Freddie Mac, and Federal Home Loan Bank)
  • Identifies and responds to client needs/expectations and works with internal business units to facilitate a resolution
  • Identifies process gaps impacting the investors and notifies appropriate business units and management to remediate gaps
  • Ensures information and communication provided to external servicing clients are accurate with timely responses that are written or communicated in a professional format
  • Works with management in coordinating servicing-related visits, including annual conferences, training's, presentations, and investor audits
  • Creates and manages tracking reports for pipeline management, exceptions, escalations, and report findings to management on a daily, weekly, and monthly basis

 

Job Requirements

  • 3+ Years Mortgage Servicing Experience
  • Proficient in Word, Excel, and Outlook
  • Strong verbal, written, and interpersonal skills
  • Excellent Customer Service Skills
  • Professional demeanor
  • Advanced problem-solving skills and ability to resolve customer issues
  • Strong attention to detail with intense organizational and follow through skills
  • Works independently and demonstrates the ability to take initiative
  • Ability to proactively plan and organize to meet client and business needs

 

 


 

This position offers a full range of benefits including Health, Dental, and 401k.

Equal Opportunity Employer

M/F/Disability/Vet.

 

Colonial is a national provider of banking, home loans and insurance. Founded in 1952, the company has $1 Billion in assets and is privately held by choice to ensure our focus remains on our customers and not the expectations of Wall Street. Colonial is rated “Five Stars – Highly Recommended” as one of the strongest financial institutions in the country by Bauer Financial, a leading analyst, and has earned Fannie Mae’s Four STAR award for customer service and foreclosure prevention, as well as the highest achieving STAR Performer for best practices in General Servicing, Collections/Loss Mitigation and Neighborhood Stabilization in 2014.

 

Member FDIC | Equal Housing Lender | NMLS ID 401285