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Credit Reporting Specialist in Fort Worth, TX at Colonial Savings

Date Posted: 6/14/2018

Job Snapshot

Job Description

Company:  Colonial Savings

Job Title: Credit Reporting Specialist 

City: Fort Worth State: Texas        


Credit Reporting Specialist


Job Description

As a Credit Reporting Specialist with Colonial, you will be the primary point of contact for all credit reporting inquiries from customers and internal departments. This includes responsibility for: managing the overall servicing relationship with credit agencies; identifying service trends; identifying training opportunities; and identifying any potential issues in the reporting process for management review. In addition you will handle escalated reporting matters and ensure overall client satisfaction, partnering with internal business units as needed for resolution.

Responsibilities Include:

• Act as a front line point of contact for all credit inquiries with credit agencies and customers
• Identify and respond to credit disputes via e-oscar and works with internal business units to ensure loans are reported according to FCRA guidelines
• Identify process gaps impacting credit reporting and notifies appropriate business units and management to remediate gaps
• Ensure credit bureau data integrity within the LoanServ system
• Create and manage tracking reports for pipeline management, exceptions, escalations, and report findings to management on a daily, weekly, and monthly basis
• Other duties as needed


Job Requirements

• 2+ Years of Mortgage Servicing experience
• Previous account management/client relations experience
• Comprehensive knowledge of the e-oscar system and FCRA guidelines
• Excellent Customer Service skills
• Advanced problem-solving skills and ability to resolve customer issues
• Some college coursework preferred
• Proficient in Word, Excel, and Outlook
• Strong verbal, written, and interpersonal skills
• Strong attention to detail with intense organizational and follow through skills
• Ability to project a professional demeanor in person, by phone, and in written communication
• Ability to work independently and take initiative
• Ability to proactively plan and organize to meet client and business needs
• Ability to define and execute multiple tasks and prioritize assignments
• Ability to work effectively in a team oriented environment




This position offers a full range of benefits including Health, Dental, and 401k.

Equal Opportunity Employer



Colonial is a national provider of banking, home loans and insurance. Founded in 1952, the company has $1 Billion in assets and is privately held by choice to ensure our focus remains on our customers and not the expectations of Wall Street. Colonial is rated “Five Stars – Highly Recommended” as one of the strongest financial institutions in the country by Bauer Financial, a leading analyst, and has earned Fannie Mae’s Four STAR award for customer service and foreclosure prevention, as well as the highest achieving STAR Performer for best practices in General Servicing, Collections/Loss Mitigation and Neighborhood Stabilization in 2014.


Member FDIC | Equal Housing Lender | NMLS ID 401285