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Processing Team Leader - Denver, CO or Dallas, TX in Denver, CO or Dallas, TX at CU Members Mortgage

Date Posted: 9/14/2018

Job Snapshot

Job Description

Company:  CU Members Mortgage

Job Title: Processing Team Leader - Denver, CO or Dallas, TX 

City: Denver State: Colorado        


Processing Team Leader - Denver, CO or Dallas, TX


Job Description

The Processing Team Leader will oversee the daily workflow of the processing team members.  Resolve workflow problems.  Proactively and effectively, communicate with all parties of the loan transaction. Effective manage team pipeline to meet expected closing dates, lock expiration dates, turn times and compliance requirements.

 Responsibilities include:

  • Under general supervision, participate in one or more aspects of the tasks of the processing support team, including title review, appraisal review, underwriting submissions and pre-closing review
  • Effectively communicate with borrowers, sellers, loan officers, realtors, credit union personnel via phone and email on a frequent basis
  • Under general supervision, participate in all aspects of pipeline management using the reporting systems provided by senior management
  • Review pipeline reports with team members monitoring accuracy of the data input, production time lines and delivery of the product providing feedback to Processing Manager as requested
  • Under general supervision, participate in one or more aspects of the Post Closing team, including delivery of the loans documentation to the Investors and clearing all Non-Shippable and Uninsurable items to ensure the purchase of the loans
  • Identify areas of concern or improvement and make recommendations to improve workflow, automation and procedures to the Processing Manager
  • Provide reports as requested such as team resub rates, underwriting denial and suspense ratios, closed loan reports, survey score reports etc.
  • Answer routine questions regarding the work process for the team members
  • Solve complex related questions, problems and issues through to resolution.  Acts as a liaison between the team and the Processing Manager, LO Managers and Credit Union clients
  • Enter information into LOS processing system
  • Assist in the training of the team members on the LOS processing system and workflow
  • Provide excellent customer service to internal and external clients and monitor the same of the team members.  Ensure Client’s customer service surveys maintain minimum scores to rank above average while meeting all anticipated closing dates and rate lock expirations
  • Have thorough working knowledge of secondary market guidelines including FNMA, FHLMC, VA, HUD, USDA and Private Investor loans 
  • Must be proficient in AUS software, i.e. DU and LP 
  • Must have thorough understanding of RESPA, TRID and ECOA regulations
  • Assists in the daily workflow
  • Delegate and review the work of team members on a daily basis
  • Provides input into annual performance reviews of team members.  Does not have input on salary decisions and does not deliver the annual performance reviews to the members of the team
  • Provides input on hiring new employees
  • Assists the Processing Manager with the maintenance and accuracy of time and attendance data of the permanent and temporary staff members 
  • Must be able to meet established minimum daily expectations for this position
  • This position may require frequent over time, at times on a daily basis; must be available to work additional hours on short notice as determined by management to meet client service level agreements
  • Other duties as assigned


Job Requirements

  • 3+ years mortgage processing and customer service experience
  • Successful NMLS registration required
  • Outstanding verbal and written communication 
  • MS Office proficiency required
  • Ability to follow established guidelines to accomplish tasks and solve routine problems, referring non-routine matters to supervisor
  • Ability to plan, organize and schedule own work
  • Detail knowledge of mortgage operations, organization, and personnel
  • Must maintain a working level of knowledge regarding mortgage concepts and terminology




This position offers a full range of benefits including Health, Dental, and 401k.

Equal Opportunity Employer



Colonial is a national provider of banking, home loans and insurance. Founded in 1952, the company has $1 Billion in assets and is privately held by choice to ensure our focus remains on our customers and not the expectations of Wall Street. Colonial is rated “Five Stars – Highly Recommended” as one of the strongest financial institutions in the country by Bauer Financial, a leading analyst, and has earned Fannie Mae’s Four STAR award for customer service and foreclosure prevention, as well as the highest achieving STAR Performer for best practices in General Servicing, Collections/Loss Mitigation and Neighborhood Stabilization in 2014.


Member FDIC | Equal Housing Lender | NMLS ID 401285