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Script Coordinator in Fort Worth, TX at Colonial Savings

Date Posted: 3/9/2018

Job Snapshot

Job Description

Company:  Colonial Savings

Job Title: Script Coordinator 

City: Fort Worth State: Texas        


Script Coordinator


Job Description

As the Script Coordinator, your primary responsibilities will be to work with IT and Line of Business to obtain an in-depth understanding of business requirements and develop LoanServ scripts to create appropriate script design for the Loan Servicing unit.

Responsibilities Include:

  • Create and maintain user scripts
  • Manage updates and revisions to technical literature
  • Test to ensure project deliverables are accurately met
  • Work with line of business to obtain an in-depth understanding of the requirements for the script or letter that is requesting to be created  
  • Well versed with current Servicing system Fiserv
  • Assist LoanServ Letter Librarian and System Coordinator with Fiserv related issues
  • Maintain a comprehensive library of technical terminology and documentation
  • Analyze existing and potential content focusing on reuse and single-sourcing opportunities and to maintain continuity of style of content


Job Requirements

  • Experience working in a technical writing position
  • Excellent written and verbal communication skills
  • Proficiency in Fiserv system
  • Experience in developing, testing and maintaining user scripts in the LoanServ
  • Ability to deliver high quality documentation paying attention to detail
  • Write in explanatory and procedural styles for multiple audiences
  • Skilled at prioritization and multi-tasking




This position offers a full range of benefits including Health, Dental, and 401k.

Equal Opportunity Employer



Colonial is a national provider of banking, home loans and insurance. Founded in 1952, the company has $1 Billion in assets and is privately held by choice to ensure our focus remains on our customers and not the expectations of Wall Street. Colonial is rated “Five Stars – Highly Recommended” as one of the strongest financial institutions in the country by Bauer Financial, a leading analyst, and has earned Fannie Mae’s Four STAR award for customer service and foreclosure prevention, as well as the highest achieving STAR Performer for best practices in General Servicing, Collections/Loss Mitigation and Neighborhood Stabilization in 2014.


Member FDIC | Equal Housing Lender | NMLS ID 401285