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SPOC Negotiator in Fort Worth, TX at Colonial Savings

Date Posted: 11/30/2018

Job Snapshot

Job Description

Company:  Colonial Savings

Job Title: SPOC Negotiator  

City: Fort Worth State: Texas        


SPOC Negotiator


Job Description

The SPOC Negotiator Role will support a portfolio of loans in default. This role will be responsible to provide oversight, analysis, reporting, and direction on loans actively in loss mitigation and or in default. Identify loans solutions that will improve the account in a timely manner. This position requires the understanding and utilization of appropriate options for borrowers, such as collections, repayment plans, special forbearance, modification, short sales, and/or foreclosure. Core Responsibilities include processing routine transactions, documenting loan history, responding to customers or 3rd party inquiries, researching and/or preparing documentation, and analyzing requests in accordance with established guidelines to determine appropriate course of action.

Responsibilities Include:

• Monitor delinquent loans to identify at the earliest opportunity situations where alternatives to foreclosure (short payoffs, deed in lieu of foreclosure, appropriate forbearance plans, loan refinance, seller refinance, or modifications) will reduce loss to the company or investors
• Make outbound calls on Investor Specific accounts/customers to secure outstanding financial packages
• Receive inbound calls from investor specific accounts/customers in loss mitigation review/process
• Review, negotiate, and recommend action on request for proposed foreclosure alternatives within the timeframes established by management
• Initiate workout programs to prevent foreclosures, analyze mortgagor's financial statements, evaluate debt ratios, reviews mortgagor's payment record and educate borrowers on alternative money sources/payment options to bring the loan current.
• Recommend Loss Mitigation course (forbearance, repayment, short sale, deed in lieu, modifications, etc.) of action based off investor specific loss mitigation waterfalls, initiatives, or agreements
• Interact with other servicing departments within Colonial and external entities to provide excellent customer service and assure investor compliance
• Examines loan documentation for accuracy, completeness, and compliance with appropriate company, regulatory, and investor guidelines
• Auditing borrower response packages, ensuring customer has sent in all information for processing
• Send follow up documentation to borrowers for outstanding documentation needed
• Escalate to management any deficiencies, problems, or concerns that might be a potential risk
• Various duties as assigned.


Job Requirements

• 1-2 years of experience on related field (Collections, Loss Mitigation, Foreclosure/Bankruptcy, processing)
• Strong working knowledge of GSE, HUD, HAMP, HAFA, collection, loss mitigation, foreclosure, and bankruptcy practices and laws
• Strong negotiation experience with modifications, deed in lieu of foreclosures, and short payoffs
• Strong internal and external customer service skills, including professional telephone manner and ability to write short business correspondence
• Must have overall knowledge of mortgage loan servicing and modification
• Ability to analyze and interpret data
• Must be flexible, organized, and have the ability to manage multiple priorities and meet strict deadlines in a fast paced environment
• Prioritize work effectively
• Must be a team player with strong attention to detail
• Excellent written and verbal communication skills
• Proficient in Computer Skills, Word and Excel
• Ability to Multitask
• Must be able to work effectively and efficiently under pressure




This position offers a full range of benefits including Health, Dental, and 401k.

Equal Opportunity Employer



Colonial is a national provider of banking, home loans and insurance. Founded in 1952, the company has $1 Billion in assets and is privately held by choice to ensure our focus remains on our customers and not the expectations of Wall Street. Colonial is rated “Five Stars – Highly Recommended” as one of the strongest financial institutions in the country by Bauer Financial, a leading analyst, and has earned Fannie Mae’s Four STAR award for customer service and foreclosure prevention, as well as the highest achieving STAR Performer for best practices in General Servicing, Collections/Loss Mitigation and Neighborhood Stabilization in 2014.


Member FDIC | Equal Housing Lender | NMLS ID 401285