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Sr. Loan Counselor in Fort Worth, TX at Colonial Savings

Date Posted: 11/21/2018

Job Snapshot

Job Description

Company:  Colonial Savings

Job Title: Sr. Loan Counselor 

City: Fort Worth State: Texas        


Sr. Loan Counselor


Job Description

The Senior Loan Counselor is responsible for minimizing delinquency and mitigating potential losses of the mortgage loan portfolio through the negotiation and collection of delinquent mortgage accounts. In addition this position assists the collection supervisor by providing support, mentoring, coaching, and training to Jr Loan Counselors within the department.

Responsibilities Include:

• Acts as a resource for other Jr Loan Counselors
• Assist with difficult accounts and resolves customer escalations
• Supports the Loan Counseling Supervisor by providing coaching, mentoring, and training to the other loan counselors as well as producing requested reports
• Answer incoming telephone calls
• Make outbound loss mitigation calls
• Discover reason for default
• Contact delinquent borrowers in order to determine reason for delinquency, update application data, secure current financial information, and obtain commitments for repayment or determine best resolution to mitigate losses
• Maintain call control by overcoming objections, utilizing motivators and listening skills to bridge communication gap with borrower
• Initiate workout programs to prevent foreclosures, analyze mortgagors financial statements, evaluate debt ratios, review mortgagors payment record and educate borrowers on alternate money sources/payment options to bring loan current, and work with borrower to reach a solution
• Interact with other business units with Colonial
• Recommend loss mitigation referrals upon reviewing breach validation and analyze feasibility of short sale or long term repayment plan to mitigate losses
• Escalate to management any deficiencies, problems, or concerns that might be a potential risk
• Ability to develop and maintain effective and positive client relationships
• Various duties as assigned


Job Requirements

• Excellent negotiation skills and the ability to handle difficult calls with tact and diplomacy
• Strong interpersonal skills and possess the ability to lead by example
• Strong internal and external customer service skills
• Ability to work in a fast paced changing environment
• Ability to work on and track multiple tasks and priorities
• Ability to work competently and professionally under tight frequent deadlines and adhere to timelines
• Ability to gather information, analyze, and solve complex issues
• Proficiency with alphanumeric data entry
• Proficient in Computer Skills, Word, Excel, and PowerPoint
• Excellent written and verbal communication skills
• Strong negotiation skills with ability to effectively resolve problems effectively




This position offers a full range of benefits including Health, Dental, and 401k.

Equal Opportunity Employer



Colonial is a national provider of banking, home loans and insurance. Founded in 1952, the company has $1 Billion in assets and is privately held by choice to ensure our focus remains on our customers and not the expectations of Wall Street. Colonial is rated “Five Stars – Highly Recommended” as one of the strongest financial institutions in the country by Bauer Financial, a leading analyst, and has earned Fannie Mae’s Four STAR award for customer service and foreclosure prevention, as well as the highest achieving STAR Performer for best practices in General Servicing, Collections/Loss Mitigation and Neighborhood Stabilization in 2014.


Member FDIC | Equal Housing Lender | NMLS ID 401285